Getting a refund from Expedia

I missed a flight a few months ago and found out that I can reclaim a large portion of the fare that is made up of Air Passenger Duty. This is only payable if the passenger is on the plane.

I did a search on their site but there was no information. Then a search on the web led to countless articles of people complaining that they either couldn’t get a refund or that the refunds were a long time coming. It seems the usual is 2-12 weeks to get your refund and one story in a national newspaper said that they had been waiting 7 months and still no news.

So the journey begins here:

This is the email I sent them on 1 Feb 2013.

I want to find out how to get a refund for the
the flights in this booking.

According to this: The Air Transport Users Council (AUC) made a statement on this issue in August. In discussing the 2002 European Civil Aviation Conference’s Passenger Service Commitment (PSC), they state: “In the UK, most major airlines gave a public undertaking to the Government to implement the voluntary codes.” The PSC states: “any taxes, fees and charges collected with the fare and shown on the ticket will be refundable where the ticket is not used. This will include non-refundable tickets.”

You can read the AUC’s statement by going to:
http://www.caa.co.uk/default.aspx?catid=306&pagetype=90&pageid=1591

Will see how long it takes to get a reply and if I will get a refund at all.

Here is a page where I found some useful information: http://forum.holidaywatchdog.com/Flights,-Airlines-&-Airports-Refund-Of-Taxes-On-Unused-Flights-Thread-9735.html